623.238.5256
Research, write, edit, and publish communications for technical and non-technical audiences.
Information Mapping, technical project management, website creation, software testing, and office management.
MS Office 2010 (Word, Excel, PowerPoint, Access, FrontPage, Outlook), Visio, Adobe DreamWeaver, SnagIt, Adobe FrameMaker, Formatting Solutions, Information Mapping, MS Project, Adobe Acrobat, Interwoven TeamSite (CMS), Canvas, MS Publisher, Visual Source Safe, SAP (R/3, CRM, BW), InfoPak (Publisher, Recorder, Glossary, Converter, Simulator, Sync, and Web Architect), SharePoint, Notepad++, CVS, Adobe InDesign, Illustrator, PhotoShop, Lotus Notes, UltraEdit, PVCS-Tracker, PVCS-Version Manager, Windows, and DOS.
Create/re-purpose content for the following projects: policies and procedures, presentation materials, Web content, process flow charts, newsletters, and forms.
Develop user guides, technical training manuals, reports, templates, documentation standards, and Wiki's for multiple departments, with emphasis on the internal IS/IT departments.
Create documentation for SAP installations (new install and upgrade). Documentation includes Business Process Plans, Work Instructions, Quick Reference Guides, and 1-Page/Z-folds. Coordinate documentation log-in procedure, manage SME reviewer process and act as administrator for InfoPak software.
Test new software revisions and create end-user manuals for software upgrade.
Coordinate with outside print vendors, graphics designers, and technical writers on external production.
Work with staff and external consultants to implement documentation standards and maintain proper content requirements. Work as part of a cross-functional team to develop company-wide style guide.
Create training materials for SAP installations (new install and upgrade). Materials include InfoPak Simulations, PowerPoint trainings, exercises, and sample data sheets. Multiple training classes, via Centra (WebEx competitor).
Develop and lead in-house training classes for IS staff and consultants.
Lead in-house training classes for Microsoft Office, new-hire Intranet, and core systems.
Manage intra-company communications during the implementation of a new core system at the request of the Executive Committee.
Support numerous client projects as an on-site contractor/off-site independent consultant for diverse projects: technical writing, project management, website creation, technical support, office relocation projects, software administrator, office management and organization.
Coordinate activities within an Information Systems Quality Assurance Test Lab: schedule test times, arrange for timely installation of software to be tested, and resolve end-user issues.
Technical Writer
Lawrosky Consulting – Sun City West, AZ2008 to present Contract Technical Writer
Clarity Consultants at Morgan Stanley – South Jordan, UT2012 Contract Technical Writer
Indosys, Inc. at Google, Inc – Mountain View, CA and Tempe, AZ2007 to 2008 Contract Technical Writer
Team Persona at County of Santa Clara-Social Svc – San Jose, CA2006 to 2007 Contract Technical Writer
TAC Worldwide at Colliers Parrish – San Jose, CA2006 Contract Technical Writer
eBay, Inc. – San Jose, CA2006 Contract Sr. Technical Writer
Fox Technologies – Palo Alto, CA2006 Contract Technical Writer and Document Control
Mindlance Inc. at Intel Inc. – Santa Clara, CA2005 to 2006 Contract Tech Writer
Writing Assistance Inc. at MMC 20/20, Inc. – Atlanta, GA2005 Contract Tech Writer
Sapphire Technologies at Synopsys – Mountain View, CA2005 Contract Technical Writer
General Physics at KLA-Tencor – Milpitas, CA2004 to 2005 Contract Technical Writer
Adobe Systems Inc. – San Jose, CA2004 Contract Technical Writer
California State University – Sacramento, CA2003 Sr. Technical Writer
Lifeguard Inc. – San Jose, CA1999 to 2002
BS in Industrial Engineering – Rutgers University, New Brunswick, NJ
Certificate in Technical Communications – DeAnza College, Cupertino, CA
Certificate in Vocal Studies – Musicians Institute, Hollywood, CA