623.238.5256
Pursuing an opportunity in which experience in technical writing, project management, training, and technical support will contribute to the creation of technical and non-technical documentation/content.
Qualification Summary
Research, write, edit, and publish communications for technical and non-technical audiences.
Information Mapping, technical project management, website creation, software testing, and office management. Work with SOX compliance requirements.
MS Office (Word, Excel, PowerPoint, Access, FrontPage, Outlook), Visio, Adobe DreamWeaver, SnagIt, Adobe FrameMaker, MS Project, Adobe Acrobat, Formatting Solutions, Canvas, MS Publisher, Visual Source Safe, SAP (R/3, CRM, BW), InfoPak (Publisher, Recorder, Glossary, Converter, Simulator, Sync, and Web Architect), SharePoint, CVS, Adobe InDesign, Illustrator, PhotoShop, Lotus Notes, UltraEdit, PVCS-Tracker, PVCS-Version Manager, Windows, and DOS.
Experience
INDOSYS, INC. at GOOGLE, INC. Mountain View, CA and Tempe, AZ
Contract Technical Writer August 2007 to August 2008
Develop five unique sets of website Help Documentation for custom CRM Group Software, Sales/email Response, and other proprietary Sales-related programs.
Provide Wiki documentation (on request) to various groups in sales.
Edit scripts/storyboards for internal isEDU department.
PERSONA COMPUTING at COUNTY of SANTA CLARA SOCIAL SERVICES AGENCY San Jose, CA
Contract Technical Writer November 2006 to June 2007
Develop Procedures for multiple Information Services processes, including server failovers.
Create Test Scripts and Use Cases for upgrade installation of Service Desk Software.
Provide additional writing, Word and Visio coaching to other IS team members.
TAC WORLDWIDE at COLLIERS PARRISH San Jose, CA
Contract Technical Writer June 2006 to October 2006
Developed draft of User Guide for custom database and report generation programs designed to monitor available sale and lease properties.
EBAY INC. - San Jose, CA
Contract Technical Writer April 2006 to October 2006
Worked with various members of the Security Department to organize current documentation and establish documentation storage procedures and structure.
FOX TECHNOLOGIES, INC. Palo Alto, CA
Sr. Technical Writer Contract March 2006 to September 2006
Created User Guides, Installation Guides, Quick Reference Guides for software designed to Audit and Report on Segregation of Duties. (Software runs on SAP, Oracle and other platforms.) Created over 1800 pages of Documentation, plus help files for six modules of software.
Documented SOX (Sarbanes-Oxley) compliance within software.
Worked with Marketing and UI Departments to standardize on styles, style guide.
Provided proofing services to other departments on an as-needed basis.
MINDLANCE INC. at INTEL INC. Santa Clara, CA
Contract Technical Writer/Document Control November 2005 to March 2006
Updated User Guide for system designed to track Mask Fabricating Operations. Updated all screenshots, TOC, References. Worked with SMEs to create new manual sections.
Converted documents from Microsoft SharePoint Site to Documentum Vista Software.
Reviewed and confirmed documents met ISO Standards and worked with document owners to maintain documents.
WRITING ASSISTANCE INC. at MMC 20/20, INC. Atlanta, GA
Contract Technical Writer August 2005 to September 2005
Created draft of User Guide documentation for Medicare Part D Management Program (Enrollment, Letters, Reports, and Transaction Reply Reporting).
Created User Guide Template (in Word) to standardize Documentation between multiple writers. Also, recommended file-naming standardization, adopted for User Guide and Figures.
Created and communicated structure for exchanging files on FTP site.
SAPPHIRE TECHNOLOGIES at SYNOPSYS, INC. Mountain View, CA
Contract Technical Writer February 2005 to July 2005
Created process documentation for SAP CRM upgrade using RWD InfoPak software. Documentation included Work Instructions, Simulations, Quick Reference Guides, 1-page Z-folds, and other Training Materials.
Worked on a team to develop standards for documentation.
Worked with Subject Matter Experts to review documentation for accuracy. Also worked with programmers to create help documentation and modified error messages to increase user comprehension.
Managed updates to the Glossary. Researched and resolved missing definitions.
GENERAL PHYSICS at KLA-TENCOR Milpitas, CA
Contract Technical Writer April 2004 to May 2005
Created instructions for the use of InfoPak Publisher tool, distributed to Subject Matter Experts, and provided support for recording new processes in SAP R/3. (Company-wide conversion from Oracle-based Programs.)
Managed updates to both the Glossary and the Intranet K2Help Website. Researched and resolved missing data, documentation and web-posting issues.
Worked with individuals from Sales, Operations, Service, and Finance tracks to produce quality documentation.
Trained replacement in process and software over 3-month period, following go-live and replacement hire.
US CADEN at ADOBE SYSTEMS INC. San Jose, CA
Contract Technical Writer February 2004
Project to resolve issues between documentation and programs running in a SAP R/3 environment. Presented 3 files to management regarding issues in actual documentation, issues with items documented that were not used, and a list of items that were supposed to be programmed in, but were not.
Agency received special acknowledgement for the work completed in a timely, effective, and efficient manner.
CALIFORNIA STATE UNIVERSITY Sacramento, CA
Contract Technical Writer Web Content Developer July 2003 to October 2003
Created Web content for multiple online training classes in Health Care Case Management. (Certificate program)
Coordinated training changes with Subject Matter Experts in Nursing Care and Case Management.
LIFEGUARD INC. San Jose, CA
Sr. Technical Writer March 1999 to December 2002
Developed technical training manuals, reports, and templates for multiple departments in a regional Health Insurance Company, including Information Services, Claims, Legal, Medical Services, Operations, Provider Relations, and Sales.
Created/re-purposed content and assisted on the following projects: newsletters, presentation materials, Web content, process flow charts, forms, policies and procedures.
Worked with members of the Information Systems, Sales, Legal, and Operations departments to develop documentation standards and a company-wide style guide.
Developed and lead in-house technical writing training classes in utilizing document standards, resulting in a 95% improvement programming staff accuracy.
Lead in-house training classes on Microsoft Office software, new-hire Intranet, and core systems training classes.
Maintained a repository of enterprise system documentation; collected following the completion of the Change Management approval process.
Managed user access, security requests, and upgrades as software administrator for three software packagesVisual Source Safe (documentation and programming control), PVCS-Tracker (bug/error tracking), PVCS-Version Manager (documentation control).
CREATIVE PRACTICE Los Gatos, CA
Technical Writer/Project Manager September 1994 to March 1999CLIENTS INCLUDED:
Sony Electronics Inc. San Jose, CA
Generated and edited online and printed end-user technical documentation for six models of PCs (desktop and portable).
Interfaced with outside print vendors, graphics designers, and technical writers on external production of additional documentation.
Collected information, pre-tested releases, created documentation, performed follow-on reviews, incorporated changes, submitted completed documents to in-house build team and outside printer vendors.
Devine Consultants Los Gatos, CA
Developed User Manuals for standardizing client and office procedures.
Rothenberg Systems International Santa Clara, CA
Developed User Manual for custom software upgrade.
BS - Industrial Engineering
Rutgers University, College of Engineering New Brunswick, NJ
Certificate in Technical Communications
DeAnza College Cupertino, CA
Certificate in Vocal Studies
Musicians Institute Los Angeles, CA
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